Data Privacy Statement (Privacy Policy) for TeamAlert

TeamAlert is a mobile-based service for emergency alerting and communication, for small and medium sized teams or businesses. To provide this service, TeamAlert processes personal data. We process your data in accordance with the applicable legal provisions for the protection of personal data, in particular the EU General Data Protection Regulation (EU GDPR) and the country-specific laws applicable to us. This Data Privacy Statement outlines how we process personal data with regards to TeamAlert and the rights to which you are entitled.

1. Responsible Body and Contact Information

For inquiries or to exercise data rights, please contact Fram Web AS. Contact information can be found at https://framweb.no/kontakt.

2. Data Collection and Purposes of Processing

We process personal data necessary to deliver the TeamAlert service, including:

For recipients of message:
1. Name
2. Contact data: Mobile number, deviceid
3. Message text may contain personal data. Message text is stored together with the delivery status and time of sending the message.

All information about recipients of message, including contact data, status, logs, etc., is deleted automatically:

Alert: 90 days
Closed accounts: 90 days
Position data – missions: 7 days
Position data – tracking: 24 hours
Position data – location warning: 2 hours
Position data – positioning: 60 minutes

For end users:
1. Name
2. Affiliation to company name / organization
3. Contact details: Mobile number, deviceid and e-mail
4. Logging of logins and sent alerts, including time
5. Profile picture, if uploaded
6. Positional data / location (for certain functions like mission, tracking, positioning)

These data types are processed to provide, maintain, and improve our services as described in the service agreement with the customer organization.

3. Legal Basis for Processing

The legal basis for our data processing is the necessity to fulfill our contractual obligations with the organization you are affiliated with (GDPR Article 6.1(b)).

4. Sub-processors

We may use the following GDPR-compliant sub-processors for specific functions:
– Microsoft (Azure), Norway: Cloud services for data storage.
– Sinch, Sweden: SMS message delivery.
– Twilio, Ireland: Telephone conference service.
– Mailjet, EU/EEA: Email services.

Any changes to our sub-processors will be communicated to the data controller with a minimum of one month’s notice.

5. Data Retention Period

We retain data for the following periods:
– Message-related data (recipient contact, status, and logs): 90 days post-alert.
– Position data varies by function (missions: 7 days, tracking: 24 hours, location warnings: 2 hours, general positioning: 60 minutes).

Data will be securely deleted once retention periods expire.

6. Data Subject Rights

Under GDPR, data subjects have the right to:
– Access: Request access to your data.
– Rectification: Correct inaccurate personal data.
– Erasure: Request data deletion under certain conditions.
– Restriction: Limit data processing under specific circumstances.
– Data Portability: Obtain your data in a structured, commonly used format.
– Objection: Object to processing based on legitimate interests.

To exercise these rights, please contact us at the details provided above. We will respond to your request as soon as possible, and at the latest within 30 days.

7. Data Security

We implement technical and organizational measures to protect personal data, including:
– Processing data within the EEA, with encrypted transfers where necessary.
– Logging access to sensitive data, with a 90-day deletion policy for logs.
– Deleting backup data through periodic overwrite processes.

8. Data Transfers to Third Countries

Transfers outside the EEA are limited and, where necessary, based on the EU Standard Contractual Clauses (SCC) to ensure adequate data protection.

9. Changes to This Data Privacy Statement

Fram Web reserves the right to modify this Data Privacy Statement. Any significant changes will be communicated via the TeamAlert interface or direct communication to our clients.

10. Contact Us

If you have questions about this Data Privacy Statement or our data processing practices, please reach out via https://framweb.no/kontakt.

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